Brook Marston Farm Hotel

Coronavirus (COVID-19) Update

Marston Farm's highest priority is the health, safety and security of our guests, employees and business partners.
Updated: May 29, 2020

Our commitment to health, safety and security

In response to the development of the COVID-19 pandemic, we continue to follow the latest advice and recommendations from the Centre for Disease Control (CDC), World Health Organization (WHO) and the UK Government. For up-to-date information and further details, please refer to the WHO, the Centres for Disease Control and Prevention and the UK Government.

We have reviewed our existing health and safety processes and developed a new protocol.

Health and Safety Protocol

New cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and updated training for team members are included in our new health and safety protocol. The below protocols describe specific processes and measures that are designed to ensure that the health, safety and security of our guests are prioritised when they visit us:

1. Physical distancing
Implement physical distancing measures throughout the hotel.

2. Increase cleaning and disinfecting
Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.

3. Air circulation
Improve air circulation processes to increase air quality.

4. Protective barrier
Install protective screens at the front desk.

5. Sanitizing stations
Install alcohol-based hand sanitising, glove and face-mask stations near the front entrance and public areas.

6. Disinfect keys
Provide clean and disinfected keys upon check-in.

7. TV remote
Provide a clean and disinfected TV remote.

8. Linens
Wash all linens at a high temperature for optimal disinfection.

9. Express check in / check-out
Provide an express check in / check-out process to minimize contact with team members.

10. Methods of payment
Offer cash-free methods of payment.

11. Grab and go
Offer individually packaged and other grab-and-go food options.

12. Food safety
Adhere to the strict safety procedures while serving all food and beverages.

13. Team training
Provide team members with comprehensive hygiene and prevention training program.

14. Team member PPE
Provide team members with personal protective equipment.

This in-depth cleanliness and disinfection protocol is designed to ensure your safety and peace of mind from check-in to check-out. Marston Farm has also been equipped with resources and educational materials on how to handle suspected or confirmed cases of coronavirus (COVID-19) or lockdown for quarantine purposes in cooperation with the local authorities.

We are continuously monitoring and following the changes in recommendations and guidelines of the UK Government and the local health authorities, to continue working towards providing the best service possible while safeguarding the safety of our guests, within the requirements issued by such local authorities.

Our heartfelt thanks
As we constantly evaluate and update policies and protocols, we want to extend a special thank you to essential workers who have been working tirelessly throughout these difficult times.